الرئيسية

Return Policy

Return Policy

Return Policy

Return & Cancellations


The customer has the right for a period of 14 days to end the agreement and return the order without stating any reason (the customer should pay the return cost ).

the return cost is between 5 euro and 15 euro, the customer can returns the goods to our company address by himself.

He/she should inform Maas-Sham via WhatsApp at +31610932420.

The above-mentioned right does not apply to magazines and perishable goods like bread, vegetable, fruit, and meat.


The customer can only end the agreement and return the order without stating any reason if the products are complete, undamaged, unused, and are returned in the original package.


When the producer of a defective product is liable for damage, Maas-Sham's liability shall be limited to replacing the defective or returning the purchase price.


If the customer wishes to return defective goods, he/she shall only do so following prior consent in writing via WhatsApp at +31610932420.


The paid shipping cost is not refundable no matter what the reasons are.


Due to our fast order processing, cancellation of orders is not possible. The only exception is when there is an order mistake, such as an order duplication. In this case, please contact our customer service for support.